By Steven Vasquez
(Photo credit: Customer Contact Week)
If you want to meet and learn from some of the biggest names in customer contact, you’ll want to attend this year’s Customer Contact Week (CCW) , which is taking place this June 20-22 at Caesars Forum, where featured speakers include Pitbull, soccer legend Abby Wambach, and Taco Bell CEO Mark King.
The conference will bring together content from top experts in their field for three days of learning and sharing thought leadership with a variety of case studies from multiple industries to help you build relationships with your customers.
Customer Contact Week’s Program themes:
LEADERSHIP & CULTURE
Explore best practices for building a high-performance culture, developing strong leadership skills, and fostering employee engagement. Gain insights into creating an empathetic, diverse, and inclusive work environment to drive exceptional customer experiences.
WORKFORCE MANAGEMENT & TRAINING
Gain insights into managing and motivating remote and hybrid teams, hiring and retaining top talent, and implementing effective training programs. Learn how to adapt to changing workforce trends and create an environment that fosters employee growth and satisfaction.
CX & ENGAGEMENT
Explore the latest trends and best practices in customer experience (CX) and engagement. Learn how to create personalized, seamless, memorable experiences across various touch points, leveraging journey mapping, design thinking, and other innovative strategies.